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Frequently Asked Questions (FAQs)

You have questions, we have answers! Hi there! Cake Together always strives to provide a hassle-free cake purchase experience - fewer clicks to get your cake fix or to put a smile on someone's face! Here are the your burning questions, answered!

The Cakes

Are all cakes on Jomcake Halal?

All of our bakers use Halal certified ingredients to bake. We do have a couple of alcoholic cakes in our marketplace, which we have mentioned that they contain alcohol in the product details.

We do have a collection of Halal Certified Cakes that you can have a look here

I received my cake and it looks different from the pictures on the website.

Sometimes the cake you have received may differ from what was shown on our website. The photos on display are for illustration purposes, so do take the lighting and photo editing used into consideration. And also, the cakes would not look exactly the same as they are all handmade by our bakers.

Ordering

How do I place my order?

Step 1: Browse through our wide selection of cakes and pick a favourite!

Step 2: Pick your delivery date and time, let us know the number of candles and what message on the handwritten message card you'd like to come with the cake, and click ‘Add to Cart’.

Step 3: Go to the cart page and proceed to check out.

Step 4: Fill in your shipping details and select your preferred payment method. Once your order has been placed, we will send you a confirmation email.

Step 5: Now, kick back and relax whilst we get your freshly baked cake delivered right to you!

Be sure that upon placing your order you are contactable through either WhatsApp or call.

I cannot add to cart because the ‘Add to Cart’ button does not work

The 'Add to Cart' button will turn green once you've selected your delivery date and time. So, ensure that you've selected your preferred date and time before adding the cake to the cart!